FAQ

1. Q: What is our factory product range?
A: Street furniture: outdoor bench, picnic table set, dustbin, bollard, bike rack, planter, ect.
2. Q: What is the whole process for doing business with us ?
A:
1) Please send us the photo of the product you need and we will send you the quotation according to your requirements.
2) If price is acceptable and you need sample, we provide Proforma Invoice to you to arrange payment for sample.
3) If you approve sample and require for bulk production for order, we will provide Proforma Invoice and arrange mass production as soon as receiving 30% deposit.
4) We will send you photos when items are finished &arrange delivery after receiving 70% balance.
3. Q: What’s our service ?
A:
1). OEM is available. If you have the item photos or drawings, please send it to us.
2). Sample order is offered. Normally it takes 15-20 days for a sample.
3). Size and colors can be customized per your request.
4). Logo or company name can be printed on the products per your request.
5). Photos will be sent to you before delivery.
6). Warranty is 1 year. Our products can be used outdoor for more than 5 years.
4. Q: What’s our payment term:
A: T/T: 30% deposit before production and 70% balance before delivery. For sample order, full payment before production. L/C is also offered.
5. Q: What’s our shipping term:
A: FOB, CFR, CIF, EXW, Express Delivery
6. Q: What’s our packing method:
A:
1). dustbin: one unit in one carton;
2). bench & picnic table: inner with black rubber foam, outer with cardboard, normally KD into separated parts, or in a whole unit.
3). bike rack & bollard: inner with black rubber foam, outer with cardboard, packed in a whole unit.
7. Q: What’s lead time:
A: Normally it takes 25 days for a 40" container and 15 days for a sample.